Mattress Shopping Questions

How do I know if I need to replace my mattress?

It’s time to start looking for a new mattress if you suffer from aches and pains, don’t feel as rested as you should, or sleep on a mattress that is more than seven to ten years old.

When I buy a new mattress, should I update my box spring (base) as well?

When a replacement mattress is placed on an existing bedspring (or foundation), the mattress might not perform to its full capabilities for pressure relief and postural support. You can choose between a standard, adjustable or a platform foundation.

How do I shop for a new mattress?

If you’re getting down to buy a brand new mattress, visit out 12 step Mattress Shopping Guide.

What size mattress do I need?

Choosing a mattress size depends on who are sleeping on that, the dimensions of your bedroom and your budget. We recommend the subsequent posts to assist you discover the correct one for you:


How do I care for my mattress?

To care for your Mattress:

  • Flip or rotate the mattress as necessary
  • Use a suitable bed frame
  • Use a mattress pad and keep your bedding spotless
  • Take your mattress with you upright
  • Avoid bouncing on your new mattress
  • Avoid using cleaning agents or letting your mattress become damp

When will I feel comfortable on my mattress?

Your new mattress may feel firmer or softer than after you tried it at the shop but rest assured your body will befits it. It can take several weeks for your body to regulate to the improved support of your new mattress.

Why does the smell on my new mattress exist?

The foam employed in the manufacturing process may produce an odor but this could dissipate within per week. Because American Beds doesn’t warehouse inventory, our beds are custom made for our retail partners. We recommend airing the mattress out for some days. If the odor persists, please contact the retailer where you originally purchased your sleep set.

Do I flip or rotate my mattress?

Your retailer should have instructed you whether it’s best to rotate or flip your mattress. Whether you’re flipping or rotating, it should be done monthly for the primary 6 months then quarterly for the rest of the year. Please check your Warranty for further instructions/details.

Should I buy a mattress protector or pad? Why would I require one?

Yes, a mattress protector ensures the validity of your warranty. If your mattress is soiled, stained or ripped, the warranty is void – irrespective of where your mattress is broken. A bedding protects against wear and tear, liquids/spills, allergens, bed bugs and luxury.

When should I replace my mattress?

Your mattress should last between 7 – 10 years, counting on comfort and support. The lifetime of your mattress depends on how you look after it. Learn more: mattress replacement cycles.

Is my mattress fire-proof?

All American Beds mattresses meet fire safety standards issued by the U.A.E. Consumer Product Safety Commission, as do all mattresses sold within the GCC. But it’s NOT fire-proof. Please see your American Beds Warranty for more details.

Why are there dips in my mattress?

A point of settling is natural as areas that support the heaviest parts of the body compress over time. If you’re feeling your mattress is sagging over it should, please contact your retailer.

Are body impressions normal on my mattress?

Yes, the layers of padding will begin to make to your body immediately, leading to subtle body impressions. This can be normal and doesn’t mean your mattress is flawed.

What if my mattress got dirty or stained?

When fluids get into the mattress, the materials inside may begin to interrupt down. Please understand that any stains will void your manufacturer warranty, do you have to must file a claim. Please read your Warranty card for more information.

If my mattress is too high for my bed, what should I do?

If your mattress is just too high, you will have to replace or purchase a brand new foundation that better fits your mattress. Please contact your local retailer for more information.

Adjustable Base Information

What’s an adjustable bed?

An adjustable bed contains a multi-hinged base system which will conform to many different sitting and sleeping positions. All American Beds mattresses is used with an adjustable base.

What should I do if my remote broken or is lost?

Your adjustable remote isn’t directly manufactured by American Beds. If your remote is broken or lost, please contact your American Beds retailer to order a replacement.

American Beds Warranty Info

How do I file a warranty claim?

If you are feeling you have got a guaranty claim, contact the retailer where you bought your mattress first. Learn more about our warranty policies.

What does the warranty cover?

American Beds warrants your new mattress to be free from defects in materials and workmanship and extends only to the initial purchaser. Read the Warranty.

Do I need to register my warranty?

You can register your mattress online. To validate warranty coverage, please retain a replica of the initial bill of sale, the intact model name label from the merchandise and leave law tags on the merchandise.

Why do I need to keep the law tag on my mattress?

The law-tag provides the manufacturer information, date produced and is identification do you have to must ever file a guaranty claim. Removing the tag will void your warranty coverage.

What is the warranty claim process?

After filing you warranty claim, you’ll receive a confirmation via email. The factory that manufactured your mattress are in touch within 2 business days. If you have any questions or haven’t heard from the factory please contact us at [email protected] or call customer service at 1721 3995.

Miscellaneous questions

How do I contact customer service?

To connect with our customer service please email us at [email protected] or call our customer service representative at 1721 3995, Saturday thru Thursday between 9:00 am – 9:00 pm.

Will my sheets fit?

The sheet size for your new mattress are captivated with the dimensions of your mattress. Contact your retailer for assistance choosing the proper sized sheets.

Is there a weight capacity for a mattress?

No, there’s no specific weight capacity on a mattress. Please visit your local retailer to find the mattress that supports your body best.

Is there a comfort guarantee?

American Beds doesn’t offer a comfort guarantee on your mattress. Please talk to your retailer to find out if they offer a comfort guarantee.