Frequently Asked Questions
Does a firm mattress offer the best support?
Firmness and support are two very different things. Stand sideways in front of a mirror and look at the curvature of your spine. Not straight is it? A too-firm mattress forces your spine into a straight line, which can exacerbate back and joint pain.
A supportive mattress allows your spine and joints to rest in their natural position but doesn’t bottom out or force them into great of a curve. The best support is achieved when your mattress conforms exactly to the natural contours of your body. A mattress should fill in the “arch areas” (lumbar and knee regions) without pushing against sensitive pressure areas such as shoulders and hips.
What are the most important criteria to choose a new mattress ?
A mattress should suit your unique needs, so it’s important to know what you want yours to do. This may sound funny, but start by making a list of complaints of your current mattress, such as soft in the center or too firm. Then move onto to list health concerns, such as a sore shoulder or back pain.
Once you have your list, research manufacturers and retailers that outline the features and benefits of their mattresses clearly.
Then take your research and start mattress testing in brick and mortar stores. Buying a mattress is such an intimate purchase that you really have to lie down on a variety of models and talk to a lot of people before you can narrow down your choices.
Remember that comparing mattresses is like comparing car insurance – the learning curve is huge. The average person visits 5-6 brick and mortar stores and dozens of websites before making a purchase.
Try these testing tips:
♦When you’re testing mattresses, always use the same pillow – your own or one from the store. If you lie on a different pillow with each mattress, you won’t be able to accurately compare.
♦ Lie on the mattress like you do at home (side, back, front, etc)
♦ Focus on one part of your body to compare different mattresses. If you have hip problems, remember how each mattress feels on your hip.
♦ Take your partner with you so you find a mattress that works for both of you.
♦ Ask questions – lots of questions!
Why does my Restonic mattress feel different than I expected it to?
The answer to this one depends on whether you’ve bought a mattress with an innerspring core or a foam core.
If you’ve bought a foam (memory foam or latex), your mattress should return to its original shape each day. If it doesn’t, please call the retail store where you purchased it and explain the problem.
If your mattress is innerspring, you may experience something called body impressions. People who sleep in the same spot/position each night may feel that the surface of the bed dips in that area. This is a normal response – not sagging – and shows that the mattress is responding to your unique sleep habits.
When you lay your head on a pillow, the interior compresses and air is forced out. You can lift your head and re-fluff a pillow but you can’t do that with a mattress.
So, how can you ensure maximum enjoyment of your mattress and reduce body impressions? These two tips will go a long way to ensuring a long, healthy relationship with your mattress:
♦ Sleep in a variety of positions and places on the mattress so the entire surface compresses evenly.
♦ Rotate your mattress monthly for the first 6 months and quarterly after that.
Please note: when you first start sleeping on your new mattress, rotate every two weeks for the first two months. And remember that body impressions are normal up to 1 ½ inches and not a structural defect. The upholstery materials are conforming to the weight and shape of your body.
Even the most exacting manufacturer can sometimes have a defect slip past their quality assurance check. If you’re concerned you have a defective mattress, contact the retailer from which you purchased your Restonic. Have your warranty and receipt handy and ask what the body impression tolerance is for the mattress type you purchased. As we mentioned, tolerances for innerspring and foam mattresses vary greatly and your retailer will be happy to answer your questions.
If you can’t contact the retail store where you purchased your mattress, find the law tag on your bed. It’s a white tag sewn into the head or foot of your box spring that has something similar to “DO NOT REMOVE UNDER PENALTY OF LAW EXCEPT BY CONSUMER” printed at its head. On that tag you’ll find the name and address of the manufacturer location. Call or email the manufacturer and ask them the same questions. A complete list of Restonic manufacturers can be found on our website: AMERICANBEDS.COM
I wake up a lot at night. Could my mattress be to blame?
Adults and children alike wake in the middle of the night because something’s wrong – it’s the body’s way of telling you there’s a problem. Sleeping on a supportive surface that also helps you regulate your temperature, removes stress from the body. Our mattresses allow you to stay in one position longer (without a pain signal to the brain telling you to roll over) and that allows your body to sink into a deeper and more rejuvenating sleep. When your body is allowed to move into a deeper sleep, healing and energy is restored. Waking during the sleep cycles puts you back at the first stage – and many people struggle to fall back to sleep quickly when roused during certain stages of sleep.
What does my Restonic mattress warranty entail?
Restonic warrants your new mattress to be free from defects in materials and workmanship and extends only to the original purchaser. Should your mattress fail during the warranty period, Restonic (at its option) will replace or repair the mattress or foundation at no charge other than transportation costs. Restonic reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.
How many years should my new Restonic mattress last?
The answer is simple AND complicated at the same time. The simple answer comes from the Better Sleep Council – they recommend replacing your mattress every 7-10 years, depending on comfort and support. The complicated answer is that the life of a mattress varies wildly and depends on how you take care of it, whether you sleep all over the surface to prevent body impressions and how often you rotate it.
Think of your mattress as performance gear for your sleep. Just like a good pair of running shoes can help you run faster and prevent injuries, a supportive mattress can deliver better, healthier sleep.
Please remember that your mattress warranty does not refer to the life of your mattress. The warranty covers workmanship and materials and just like many products used with extreme regularity, you’ll notice wear and tear before you reach the end of the warranty.
To help prolong the life of your mattress, always use a mattress protector and rotate it regularly to reduce body impressions.
You’ll know when it’s time to get a new mattress based on how you feel when you wake up.